Https://tracking.htc.com/authorizecustomer.aspx

 

The HTC repair department is available 24 hours a day, 7 days a week. You may notify us of an outage or other problem using the online form below. An HTC associate will respond as soon as possible to restore service in your home or business.

To report a problem online:
Complete the form below and an HTC associate will respond to you ASAP. By submitting this form, you grant HTC the permission to access and review your account as necessary to respond to your inquiry.

To report a problem with cable or telephone service by phone:
Call an HTC Customer Relations Associate at 843-365-2186 or 611 from any HTC exchange for 24 hour assistance.

Https://tracking.htc.com/authorizecustomer.aspx

One day, my 7 month old HTC  one prime phone’s backlight started to go.  It flickered a little when touching the screen, and finally went.  Whilst waiting to send it to HTC UK for repair, and not being used, the battery died .  I sent it back.

Soon after, they had reached a conclusion.  The diagnosis was a list of  20 or more parts, in fact every single part to make a new phone, and a bill for approximately  what i paid to buy it.     It said that the damage wasnt covered by the warranty.  Did they realise it was almost new ? .

Finally, after weeks, and my repair being case ‘escalated ‘ they said liquid damage, observed on external inspection.    This was crazy.

The HTC repair department is available 24 hours a day, 7 days a week. You may notify us of an outage or other problem using the online form below. An HTC associate will respond as soon as possible to restore service in your home or business.

To report a problem online:
Complete the form below and an HTC associate will respond to you ASAP. By submitting this form, you grant HTC the permission to access and review your account as necessary to respond to your inquiry.

To report a problem with cable or telephone service by phone:
Call an HTC Customer Relations Associate at 843-365-2186 or 611 from any HTC exchange for 24 hour assistance.